If you are interested in complementary hotel pick-up, please contact the supplier at least 24 hours before the tour. You can find their contact information in the voucher after booking
All participants must provide their full name and contact details at the time of booking. Please ensure that the name on your ID exactly matches the name provided at the booking to avoid issues at the entrance
The museum can change your visit time, so your pickup time may change accordingly. You will receive final confirmation via email 1–2 days before the tour. Due to the extremely high visitors’ volume and internal policies, Auschwitz-Birkenau reserves the right to cancel tours or guides at any time, even a few days or hours before the visit. If this happens, you will be informed and if possible, offered an alternative date or program
All visitors are required to pass through security checks before entering the museum grounds
The entrance may be refused if the name provided on the booking is not identical to the name on the ID
The temperature in the mine is constant (about 14 degrees), and therefore it is recommended to bring warm clothing even in the summer
At Wieliczka Salt Mine, there are 800 steps on the way, including 380 right at the start
It is recommended to wear comfortable shoes